THE COMPREHENSIVE & FLEXIBLE RCM SOLUTION
Complete Revenue Cycle Support. Experienced Team.
CareCloud Concierge is a comprehensive revenue cycle management solution that allows you to shift the burden of collections off your shoulders, so you can focus on patient care.
Our flexible, consultative approach, combined with our end-to-end services and specialized back-office team, meet your needs head-on. Let us help your medical group improve profitability and eliminate administrative burdens.
Whether you decide to transition to our robust, comprehensive PM/EHR system or want to maintain your solutions from another provider, our services are not bound by any platform or technology.
ABOVE & BEYOND
We’re not your average revenue cycle solution. We go above and beyond to provide additional revenue-impacting services for front and back-end operational improvement to capture every dollar.
The support you need without feeling like you’re losing control of your business. Your growth is measured in timely analytics and reporting that ensure data accuracy, process efficiency, and accountability.
Strategic support from a professional team to keep you up to date with industry changes.
Specialized billing, remittance, and collection experts optimize your payment cycle.
A team of highly engaged account managers provides prompt responses to your everyday questions.
REDUCE ADMINISTRATIVE BURDEN
Boost practice productivity and enjoy the peace of mind that comes from having an expert RCM team working on your behalf. Our team relieves your practice of major administrative burdens (e.g., working denials, posting payments, and issuing patient statements) to give you more time for patients and reduce your days in A/R on average by 33%.
Let CareCloud’s Team Handle
Whether electronic or paper, we get your claims to payers promptly
We take on the painstaking process of posting paper remittances
We handle the re-work for denials and follow up on claims without responses
We print and mail out patient statements on your organization’s behalf
We can review charges, enter Superbill charges, and code Operative Reports
We fix any errors on claims wherever possible so you collect the full amount due
ADAPT TO INDUSTRY CHANGE
Our dedicated team of experienced account managers helps you navigate through today’s rapidly-changing healthcare landscape. Our flexible business model keeps your business current with regulatory changes like MACRA or ICD-10, while empowering you to grow your practice at your own pace.
YOUR COMPLETE REVENUE CYCLE SUPPORT
Our approach takes RCM support services above and beyond. It is our mission to help you identify opportunities for both front- and back-end operational improvement, so that every dollar is captured, from patients to payers and everything in between.
Let CareCloud’s Team Handle
We assist in credentialing healthcare providers with Government/Commercial Payers/Managed Care Plans and obtain CAQH quarterly re-attestations.
We’ll review existing payer/plan contracts, make appropriate recommendations for fee schedule/reimbursement terms, and track progress through the negotiation process.
We provide full phone, fax, and email support to outline patient benefits and coverage for specific medical procedures, before the point of service.
We provide full phone, fax, and email support to obtain the prior approval necessary to acquire reimbursement for most non-emergency medical procedures.
INBOUND PATIENT CALL CENTER
Patients can use our call hotline to talk to our dedicated team about any billing inquiries they may have. We can also collect payment over the phone for additional support.
OUT OF NETWORK BILLING
We handle everything from sending claims and posting payments to negotiating the payment from the payer, and working with the payer to pay the negotiated amount.
We assist submission through specific payers designed for these types of claims.
ONE UNIFIED TEAM WORKING ACROSS MULTIPLE PLATFORMS
Our specialized team adjusts to your software strategy.
You can leverage our comprehensive medical billing support, regardless of whether you plan to transition to our robust, integrated PM/EHR platform or maintain your current vendor. Our technology-enabled solutions and flexible, consultative approach help you highlight areas of financial improvement.
The software is user-friendly, our client manager listens to our needs, and the workflow analysis is incredibly helpful. We’ve been able to reduce our administrative workload by 70%.
Dr. Alberto Dominguez-Bali - OB-GYN
Increase collections by 7% or more, while reducing staffing costs. Our specialized back-office team handles the critical parts of your revenue cycle, from claims submission to A/R follow-ups. With an expert team dedicated to your collections, you will uncover meaningful insights that will help you improve processes, minimize denials, and get paid faster.